RE: Quality control

["Stephen Shaw" <moorcot@xxxxxxx>]

I should like to let Harp-L members who may have read my post (reproduced 
below) know that I followed Pat's advice to write to their customer service 
department about my grouse with a set of replacement plates.  They wrote 
back to me immediately (it wouldn't really be proper to reproduce their 
message to me) in a most constructive and concerned way and have even 
undertaken to replace the plates, even though I insisted that I'd got the 
ones I was grousing about up and running.  Lee Oskar have been so good that 
I felt I ought to communicate this to the list, having sounded rather 
critical in my original post.  Good old-fashioned courtesy and customer 
service are still alive and kicking in the world of harps (what other world 
is there?!)  Brilliant!

All the best

Steve Shaw.



>I just installed a new set of plates - G major diatonic - in a Lee Oskar.  
>Not something I have to do very often - the set I was replacing had lasted 
>through 2 and a half years' heavy use.  Until I'd done a LOT of tweaking of 
>the new reeds the harp was unplayable - mainly due to reeds choking.  Four 
>blow reeds and one draw reed had virtually no gap (couldn't slide the gauge 
>underneath) and a low draw reed had too much.  And this isn't just the harp 
>not suiting me - the gapping was woefully inconsistent.  Several reeds were 
>significantly out of tune too, one by a very audible 12 cents flat.  There 
>were some pretty rough gouge-marks on several reeds, and one reed looked 
>distorted - though these reeds seem to play OK.
>
>I like the robustness and longevity of LOs - but to be honest, I'd rather 
>pay a bit more if it means better quality control.  Anyone not into 
>reed-tweaking would have had a real issue with this set of plates!
>
>Steve Shaw.

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